Consumer FAQ2022-11-04T13:03:04+00:00

Frequently Asked Questions From Customers

We developed this detailed list of questions to help customers quickly find answers to their most frequently asked questions. Please browse the questions below for answers to any of your questions. If you don’t find your question listed here, please call us at 678-799-7123.

How do I make a payment to Arrow Acceptance?2021-10-13T19:55:13+00:00

The most convenient way to make a payment, which can be accessed at any time from anywhere, is our secure, online customer portal. Once in the portal, you can make a payment, see your account balance and pay-off options, update your information, and more.

You can also speak with a live agent by calling our dedicated customer service line at 678-799-7123 during our normal business hours. You can also make a payment through the mail or via bill pay through your bank. For more information about our payment options, please visit our Customer Payments page.

What is my contract balance?2022-11-04T13:04:16+00:00

To view your balance and get detailed account information, please log in to your account using our secure online customer portal. If you need additional information, you can also call our dedicated customer service team at 678-799-7123.

Did you get my payment?2022-11-04T13:05:10+00:00

If you are wondering about the status of your online payment, please login to your account using our secure customer portal to view all account activity. Our customer portal is also the easiest way to make payments from anywhere at any time using your preferred device. When you make a payment through the portal, you will be able to see it reflected right away in your account activity. We encourage all of our customers to try the portal and see how user-friendly it is!

Do you sell my private information?2021-10-05T20:31:04+00:00

Arrow Acceptance respects your privacy and does not share or sell your personal information.

What can I do in the customer portal?2021-10-13T18:11:45+00:00

Our customer portal is the easiest way to access and manage your account information. Using our secure portal, you can:

  • Make a payment
  • Schedule a payment
  • View account activity
  • Set up recurring payments
  • View your balance and payoff information
  • Change your password
  • Review your insurance information
When do I get my title?2022-11-04T13:06:15+00:00

When we receive your final payment, we will release the lien and send the title to you following all applicable laws and regulations in your state or territory.

Who do I contact with questions?2022-05-11T12:18:46+00:00

Our dedicated customer service line is available to answer your questions during our normal business hours.

        Monday – Friday: 9 AM to 5:30 PM EST
        Hours may differ on holidays

Can I use text or email instead of phone calls?2022-11-04T13:06:32+00:00

 Yes, you can communicate with Arrow Acceptance via text and email. Our goal is to make your Arrow Acceptance experience a productive one. We are here to help you if you have questions.

If you weren’t able to find the answer to your question, please contact us.

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