Frequently Asked Questions From Customers
We developed this FAQ to help customers quickly find answers to their most common questions. Please review the questions below for answers to your questions. If you don’t find your answer listed here, please call us at 678-799-7123.
The most convenient way to make a payment, which can be accessed at any time from anywhere, is our secure, online customer portal. Once in the portal, you can make a payment, see your account balance and pay-off options, update your information, and more.
You can also speak with a live agent by calling our dedicated customer service line at 678-799-7123 during our normal business hours. You can also make a payment through the mail or via bill pay through your bank. For more information about our payment options, please visit our Customer Payments page.
If you are wondering about the status of your payment, please log in to your account using our secure online customer portal to view your account activity. Our customer portal is also the easiest way to make payments from anywhere at any time using your preferred device. When you make a payment through the portal, you will be able to see it reflected right away in your account activity. We encourage you to try it today and see how user-friendly it is!
Arrow Acceptance respects your privacy and does not share or sell your personal information.
When we receive your final payment, we will release the lien and send the title to you according to the laws in your state.
Our dedicated customer service line is available to answer your questions during our normal business hours.
678-799-7123
Monday – Friday: 9 AM to 5:30 PM EST
Hours may differ on holidays