Frequently Asked Questions From Customers
We developed this detailed list of questions to help customers quickly find answers to their most frequently asked questions. Please browse the questions below for answers to any of your questions. If you don’t find your question listed here, please call us at 678-799-7123.
The most convenient way to make a payment, which can be accessed at any time from anywhere, is our secure, online customer portal. Once in the portal, you can make a payment, see your account balance and pay-off options, update your information, and more.
You can also speak with a live agent by calling our dedicated customer service line at 678-799-7123 during our normal business hours. You can also make a payment through the mail or via bill pay through your bank. For more information about our payment options, please visit our Customer Payments page.
If you are wondering about the status of your online payment, please login to your account using our secure customer portal to view all account activity. Our customer portal is also the easiest way to make payments from anywhere at any time using your preferred device. When you make a payment through the portal, you will be able to see it reflected right away in your account activity. We encourage all of our customers to try the portal and see how user-friendly it is!
Arrow Acceptance respects your privacy and does not share or sell your personal information.
When we receive your final payment, we will release the lien and send the title to you following all applicable laws and regulations in your state or territory.
Our dedicated customer service line is available to answer your questions during our normal business hours.
Monday – Friday: 9 AM to 5:30 PM EST
Hours may differ on holidays